Policies

Welcome and thank you for shopping at Alabama Chanin.

Please be patient with us as we are a small company that produces and provides (mainly) handmade goods. Our order processing and shipping may take up to 3 days and all of our collection garments are custom-made and may take up to six weeks for completion - depending on the level of difficulty.

This commitment to hand-built means that we want you to have the best possible product and we strive for ultimate customer satisfaction. Let us know how we are doing...

You can reach customer service Monday - Friday from 8 AM CST to 4:30 PM CST @ +1.256.760.1090 or contact us via email at any time.

Enjoy your purchase and come again!

RETURNS

We want you to love what you ordered and Alabama Chanin is happy to accept returns of unwashed, unworn, unused, or defective merchandise returned within 30 days from the date of purchase.

Because each of our Alabama Chanin Custom DIY Kits is created based upon your individual specifications, there is a 20% restocking fee with the return of any Custom DIY Kit. We apologize for any inconvenience this may cause.

Please choose carefully and thoroughly as you complete your design process.

Don’t forget that all items must be returned in like-new condition with original packaging, hang tags, labels and materials and that customers are responsible for any return shipping costs.

You can return any item to the address below, using any traceable shipping method. Be sure your package is insured and prepaid. Once we receive your package, we will promptly exchange or refund as you instruct.

Our return address is:

Alabama Chanin
462 Lane Drive
Florence, Alabama
35630

Please remember to include your packing list and order number so that we can correctly credit your account.

Any refund will be credited back to your PayPal account or credit card. Please allow one to two weeks from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns.

Please call us at +1.256.760.1090 should you have any questions.

WORKSHOP REFUNDS

We look forward to each workshop, as it gives us an up-close and personal experience with our customers and fellow makers.

Because each Alabama Chanin Workshop involves advanced preparation of materials, catering, and instruction, and because there are expenses associated with planning for each guest, we require a written cancellation request be sent at least 4 weeks prior to your workshop.

Please plan thoughtfully to avoid any confusion or scheduling conflicts.

If you decide to cancel your registration after the 4 week time frame, we will be happy to reschedule your enrollment for another date. If you are unable to reschedule for another workshop, Alabama Chanin is happy to offer you store credit in the amount of the workshop.

Please call us at +1.256.760.1090 with any questions.


TERMS AND CONDITIONS OF USE / PRIVACY POLICY

The content, merchandise and services made available to you on this site are provided by Alabama Chanin, Inc., in accordance with the following terms and conditions of use and privacy policy (“Terms and Conditions”).  The Terms and Conditions constitute an agreement between you and Alabama Chanin, Inc., in respect of your use of this site, and your use of this site is conditioned upon your acceptance of the Terms and Conditions without modification.  Your use of this site constitutes your acknowledgment and acceptance of the Terms and Conditions in their entirety.

Ownership of Site Content -- Copyrights, Trademarks and Restrictions on Use

This site and all of the content made available on it, including all merchandise, designs, illustrations, photographs, graphics, articles, text, video and audio, all other copyrightable material, all trademarks, trade names, service marks, logos and domain names, and all other forms of intellectual property (“Content”), are owned by Alabama Chanin, Inc., or third parties, and are protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and international treaties.  Alabama Chanin, Inc., grants to you a non-exclusive, limited purpose license to access and view this site, and to print selected pages that appear on this site for your own personal reference and non-commercial use, but not to otherwise use the Content in any manner not expressly authorized in these Terms and Conditions.  Nothing contained in these Terms and Conditions may be interpreted to grant to you any other license or right to access or use any of the Content without the prior written consent of Alabama Chanin, Inc., or any third party owner of the Content.  UNAUTHORIZED USE, COPYING, REPRODUCTION, MODIFICATION, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, DISTRIBUTING OR DUPLICATING, OR ANY OTHER MISUSE, OF ANY OF THE CONTENT IS STRICTLY PROHIBITED.  As a user of this site, you agree not to use the Content for any unlawful purpose, and not to violate Alabama Chanin, Inc's rights, or any third party owner’s rights, in and to the Content.

Alabama Chanin and Alabama Studio Style are trademarks of Alabama Chanin, Inc.

Establishment and Use of Your Account

Upon completing the registration process and establishing an account with us, you will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer.  You agree to accept responsibility for all activity conducted through your account and with your password.

Your Representations and Warranties

By using this site, establishing your account, and placing orders for merchandise featured on this site, you are representing and warranting that you are over 18 years of age, that all information that you provide to us is true, accurate and complete, and that you have the authority to provide that information and to place those orders.

Restriction of Use or Termination of Your Account

We reserve the right to restrict use of your account, to suspend or terminate your account, to refuse you service, and/or to cancel orders that you submit in our sole discretion.

Shipping Policies and Procedures

Please review our shipping policies and procedures before placing orders for merchandise made available on this site.  We will not be liable for any loss, damage, cost, or expense related to delays in shipment or delivery of merchandise.  The risk of loss of, and title to, all merchandise purchased on this site will pass to you upon our delivery of that merchandise to the carrier selected to deliver it.

Taxes and Duties or Customs Charges

Alabama Chanin, Inc., will collect sales tax on all purchases of merchandise to be shipped to locations within Alabama.  Users are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to locations outside Alabama.  The rate of sales tax applicable to all merchandise shipped to locations within Alabama will be the rate applicable in Florence, Alabama, at the time of purchase.  You and/or the recipient will be solely responsible for any duties or customs charges imposed on all purchases of merchandise shipped to locations outside the United States.

Disclaimer of Warranties

YOU UNDERSTAND AND AGREE THAT YOU ARE USING THIS SITE AT YOUR OWN RISK, AND THAT THIS SITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.  ALABAMA CHANIN, INC., MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE CONTENT, MERCHANDISE OR SERVICES FEATURED ON THIS SITE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ALABAMA CHANIN, INC., DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS SITE, THE CONTENT, MERCHANDISE OR SERVICES FEATURED, OFFERED AND/OR SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  ALABAMA CHANIN, INC., DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR RELIABILITY OF THE CONTENT, FEATURED ON THIS SITE, INCLUDING WITHOUT LIMITATION THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, INDICATION OF AVAILABILITY, OR OTHER INFORMATION FEATURED ON THIS SITE.

ALABAMA CHANIN, INC., DOES NOT WARRANT THAT THIS SITE, THE SERVERS ON WHICH IT RESIDES OR E-MAIL SENT FROM THIS SITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  ALABAMA CHANIN, INC., WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.

CERTAIN STATE LAWS DO NOT PERMIT LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OR LIMITATIONS OF CERTAIN DAMAGES.  IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOREGOING DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER APPLICABLE STATE LAWS.

Links to Other Sites

We may provide links on this site to sites operated by other parties for your convenience.  Because we have no control over these sites, we cannot take responsibility for their operation or for the content or merchandise featured on or made available through them.  You should carefully review the terms and conditions of use and privacy policies associated with these sites before making any use of them, particularly because these sites may make use of your personally identifiable information in ways inconsistent with these Terms and Conditions.

Indemnification

You agree to indemnify and hold harmless Alabama Chanin, Inc., and its directors, officers, employees, contractors and suppliers (“Indemnified Parties”), from and against any and all claims, demands, actions, proceedings and damages, including without limitation reasonable attorneys’ fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site.

Governing Law and Disputes

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Alabama, without regard to its principles of conflicts of laws.  Any dispute arising between us shall be brought before any court located within the State of Alabama, the City of Florence and County of Lauderdale having jurisdiction over such a dispute.  By using this site you irrevocably submit to the jurisdiction of the above-mentioned Alabama courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.

Information Collection and Use

Alabama Chanin, Inc., is the sole owner of all information collected on this site.  The information that you supply to us enables us to personalize your experience on this site, to better service your requests, to facilitate our communications with you, and to improve our overall customer service capabilities.  The information that we collect from you is used entirely and only by us, except in cases where we use third parties to perform certain functions for us, such as credit card processing, order fulfillment, package delivery, or data analysis.  In these cases, we provide such third parties with access only to the information that is necessary for them to perform the specific tasks for which they are responsible, and they are not authorized to retain, share, store or that information for any other purpose.  We will not share your information with, or sell or rent your information to, any other party for any reason.  In the event that we contemplate using your information for any purpose other than those outlined above, we will notify you and provide you with an opportunity to choose not to share your information in the manner contemplated.

Use of Cookies

A cookie is a piece of data transferred by us to your hard drive which allows our system to recognize your browser on subsequent visits to this site.  We may use cookies to enable us to track and target your interests, and to enhance your experience on this site.  Cookies are not linked to personally identifiable information.

Use of Log Files

We may use IP addresses to analyze trends, administer this site, track movement and to gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

Children

Although we offer for sale on this site merchandise that may be suitable for use by children, this site does not otherwise cater to children in any way.  These Terms and Conditions do not permit the use of this site by, or the sale of merchandise or services to, persons under 18 years of age, nor do these Terms and Conditions contemplate the collection of information from, or relating to, persons under 18 years of age.

Security

We have incorporated into this site certain features designed to safeguard information that we obtain from you.  For example, when you are asked to enter certain sensitive information (such as a credit card number), that information is protected with encryption software.

While we use measures like encryption to protect sensitive information, we also take measures to protect your sensitive information offline.  Because our websites are an extension of our retail stores, the stores and online inventory and customer databases may be linked.  Access to such databases is limited to those employees that require access in order to perform specific functions such as billing, order processing, shipping and customer service, and such access is password protected.  If you have questions about the security features of this site, you may send an e-mail to office@alabamachanin.com

e-mail Communications

We send to all new registrants an e-mail to verify password and username information.  Once you have established an account with us, you will occasionally receive information relating to our new merchandise and service offerings, activities at our stores, and other information that may be of interest to you.

Correction/Updating Personal Information

We will continue to make efforts to provide you with simple means by which you may correct, update, or remove your personally identifiable information, such as your home address or phone number, from our database.  You may do this on this site, by making corrections to the relevant data fields included in your user account, by e-mailing us at office@alabamachanin.com or by notifying us by mail or fax:

Alabama Chanin
462 Lane Drive
Florence, Alabama 35630
Tel:  256.760.1090
Fax:  256.760.1091

Changes to Site and Terms and Conditions

We reserve the right to change or modify all or any portion of this site, including any and all Content, merchandise, or services featured on this site, at any time in our sole discretion.  Sales prices for merchandise and services are subject to change without notice, and if merchandise or services are listed at an incorrect sales price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the incorrect price.

We also reserve the right to change or modify all or any portion of these Terms and Conditions at any time in our sole discretion.  At times such changes may be necessary to address the addition or discontinuance of merchandise or services offered on this site, technological changes made to this site, changes made to our business procedures or practices, or other factors.  More importantly, we will not be obligated to notify you of these changes as and when they are made.  Accordingly, it is important that you review these Terms and Conditions regularly.  If you disagree with any change that we may make to these Terms and Conditions, your sole recourse is to discontinue your use of this site.

Privacy Policy

Alabama Chanin collects customer information solely to improve our customer's shopping experience and to communicate with our customers about our products and services. We collect information such as your name, e-mail, and postal address and Paypal account information that you provide to us when you place an order, or when you participate in a sweepstakes or promotion. Alabama Chanin may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site, including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notices. In addition, we maintain a record of your product interests, purchases, and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Alabama Chanin understands that we must maintain and use customer information responsibly. Alabama Chanin will not rent or sell your e-mail address for any reason. We do not share any information with third parties except for the purpose of processing payment for products you've ordered and as required by law.

Thank you for coming & make it a good day...