Contact Us

Have questions about our products, policies, or services? Please feel free to contact us with your questions or concerns using any of the following methods.

Call us Monday through Friday 8:00am to 4:30pm CST:

Send us a letter:
The Factory
462 Lane Drive
Florence, Alabama 35630

Email us:
[email protected]

If you have questions regarding an order, email:
[email protected]

For media inquiries, contact:

Jason Caslow
[email protected]

Melany Robinson
[email protected]